Legal & Privacy
Cresta Healthcare Pte. Ltd.
Last updated: 27 July 2026
Welcome to the Cresta Healthcare website (“Website”). This Website is owned and operated by Cresta Healthcare Pte. Ltd. (“Cresta”, “we”, “our”, or “us”).
We are committed to protecting your privacy and handling your personal information responsibly. This page explains how we collect, use and protect your information, as well as the terms governing your use of our Website.
By accessing or using this Website, you acknowledge that you have read and understood this Legal & Privacy page.
Privacy Policy
Information We Collect
Depending on how you interact with our Website, we may collect information including:
- Your name
- Email address
- Telephone number
- Information you submit through contact or appointment enquiry forms
- Information contained in emails or messages sent to us
- Technical information such as your IP address, browser type, operating system and device information
- Website usage information such as pages visited, referring websites and browsing activity
We only collect personal information that is reasonably necessary to provide our services, respond to your enquiries and improve your experience with our Website.
How We Use Your Information
We may use your information to:
- Respond to your enquiries
- Arrange or facilitate appointments
- Communicate with you regarding our services
- Improve our Website, services and patient experience
- Maintain the security and performance of our systems
- Comply with applicable legal and regulatory obligations
Where required by law, we will obtain your consent before sending marketing communications Website.
Medical Information
If you become a patient of Cresta, your medical records are managed separately from this Website in accordance with applicable healthcare regulations, professional obligations and Singapore law.
Information submitted through this Website should not be regarded as part of your formal medical record unless expressly incorporated into our clinical systems.
Children's and Minors' Personal Data
As a GP clinic, we may receive personal information relating to minors, typically submitted by a parent or legal guardian on their behalf. Where personal information relating to a minor is submitted through this Website, we will assume that it has been submitted by, or with the knowledge and consent of, that minor’s parent or legal guardian.
Separately, where a minor attends our clinic for consultation or treatment, consent to treatment is obtained directly from the accompanying parent or legal guardian at the point of registration, in accordance with our clinical consent procedures. This is a matter of clinical practice and is distinct from, and additional to, the data protection consent addressed in this Privacy Policy.
Sharing Your Information
We respect your privacy and do not sell or rent your personal information.
We may share information with trusted service providers who assist us in operating our business, including providers of:
- Website hosting
- Appointment management systems
- Information technology services
- Payment processing
- Website analytics
- Other business support services
These providers are required to protect your information and may only use it for authorised purposes.
We may also disclose information where required by law, by regulatory authorities, or where reasonably necessary to protect our legal rights or the safety of others.
Overseas Transfer of Personal Data
Some of our service providers, including website development and hosting providers, may be located outside Singapore. Where your personal information is transferred to, or accessed from, a location outside Singapore, we take reasonable steps to ensure that it receives a standard of protection comparable to that required under the Personal Data Protection Act, whether through contractual obligations imposed on the recipient or other appropriate safeguards.
Data Security
We implement reasonable administrative, technical and organisational safeguards to protect personal information against unauthorised access, disclosure, alteration or loss.
While we take reasonable steps to safeguard your information, no method of electronic transmission or online storage can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes or enforce our legal rights.
Your Rights
Subject to applicable laws, including Singapore’s Personal Data Protection Act (PDPA), you may request to:
- Access your personal information
- Correct inaccurate or incomplete personal information
- Withdraw consent where applicable
- Make enquiries regarding our handling of your personal information
We will respond to reasonable requests in accordance with applicable legal requirements.
Cookies
Our Website uses cookies and similar technologies to improve your browsing experience.
Cookies help us to:
- Remember certain website preferences
- Improve Website functionality
- Analyse Website usage and performance
- Maintain Website security
Some cookies are essential for the operation of the Website.
We may also use analytics services that collect aggregated information about how visitors use our Website. These analytics help us improve the Website but do not identify individual visitors.
Most web browsers allow you to control or disable cookies through your browser settings. Disabling cookies may affect certain Website functions.
Third-Party Websites
Our Website may contain links to third-party websites for your convenience.
These websites operate independently of Cresta Healthcare and have their own privacy policies. We are not responsible for the privacy practices or content of external websites.
Website Terms of Use
General Information
The information published on this Website is provided for general informational purposes only.
While we make reasonable efforts to ensure that information is accurate and current, we do not guarantee that all content is complete, accurate or up to date.
No Doctor–Patient Relationship
Your use of this Website does not create a doctor–patient relationship with Cresta Healthcare or any of its doctors or healthcare professionals.
A doctor–patient relationship is only established following an appropriate consultation and acceptance by the clinic.
Appointment Requests
Submitting an enquiry or appointment request through this Website does not guarantee an appointment.
Appointments are only confirmed after they have been accepted by our clinic.
Intellectual Property
Unless otherwise stated, all content on this Website, including text, graphics, logos, photographs, images and other materials, is owned by or licensed to Cresta Healthcare Pte. Ltd.
You may access and print material from this Website for your personal, non-commercial use only.
No part of this Website may be reproduced, distributed, modified or republished without our prior written permission.
Acceptable Use
You agree not to:
- Use this Website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Interfere with the operation or security of the Website
- Introduce malicious software, viruses or harmful code
- Use the Website in any manner that could disrupt its normal operation
Third-Party Links
Links to external websites are provided solely for your convenience.
The inclusion of any external link does not imply endorsement by Cresta Healthcare.
Limitation of Liability
To the fullest extent permitted by applicable law, Cresta Healthcare Pte. Ltd. shall not be liable for any direct, indirect, incidental or consequential loss or damage arising from your use of, or reliance upon, this Website or its contents.
Nothing in these terms excludes any liability that cannot lawfully be excluded under Singapore law.
Governing Law
These Terms are governed by the laws of the Republic of Singapore.
Any dispute arising from the use of this Website shall be subject to the exclusive jurisdiction of the Singapore courts.
Medical Disclaimer
The information provided on this Website is intended for general educational and informational purposes only.
It is not intended to replace professional medical advice, diagnosis or treatment.
Every patient is unique. Medical decisions should always be made after consultation with a qualified healthcare professional who is familiar with your individual circumstances.
Do not disregard or delay seeking medical advice because of information you have read on this Website.
If you are experiencing a medical emergency, please call 995 immediately or attend the nearest Emergency Department.
Medical knowledge, clinical guidelines and healthcare practices continue to evolve. Accordingly, information published on this Website may be updated from time to time without prior notice.
Data Protection Enquiries
If you have any questions about this Privacy Policy or wish to exercise your rights under the Personal Data Protection Act (PDPA), you may contact our Data Protection Officer.
Email: dpo@cresta-medical.com
We will endeavour to acknowledge your enquiry promptly and respond within a reasonable timeframe.
This Legal & Privacy page may be updated from time to time to reflect changes in our services, legal obligations or operational practices. Any updates will be published on this page together with the revised “Last updated” date.
Make your health a priority
Schedule an in-clinic appointment, or speak with Dr Alexis Wong and our care team online — whichever works best for you.